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CONTENTS UNIT
1. INTRODUCTION TO QUALITY MANAGEMENT UNIT
8.EVIDENCE BASED DECISION MAKING UNIT
9. RELATIONSHIP MANAGEMENT |
REVIEW units 1 - 3 1. Match the word/phrase to its definition.
2.Do the quiz. 1. What
is the full form of Total Quality Management ? A. Testing
for Quality Metrics B. Total
Quantity Measures C.
Timely Quality Management D. Total
Quality Management 2. What
is Kaizen ? A. A
type of Kimono to be worn whlie participating in
TQM meetings B. A new
brand of Cars made using TQM C. A
small improvement D. A
statistical technique using 7 QC tools 3. What
is Muda
? A.
Strain B. Waste
C.
Discrepancy 3.
Make up a dialogue.
4. Role-play. 4.1 Act out a situation. You may use the questions
below to help you.
4.2 Act out a situation. You may use the questions
below to help you.
1.
Why do you want to work in company? 2.
How would you balance advocacy and
objectivity? 3.
What writing experience do you have? 4.
How would you put together a pitch? 5.
What media outlets do you follow on a
regular basis? Why those ones? 6.
Is there anything our organization has been
doing lately that you find interesting? 7.
How would you prioritize and start your work
day? 8.
What skills do you have that would help communicate
a client’s message? 9.
How would you go about finding relevant
contacts and sources? 10.
How would you contact and communicate with a
reporter? 11.
How would you deal with a crisis? 12.
What are your favorite social media
platforms? 5. Video: 5.1 You are going to watch Tim Ferriss telling why
you should define your fears instead of your goals. So, this happy pic
of ________ was taken in 1999. I was a senior in college, and it was right
after a dance practice. I was really, really happy. And I ________ exactly
where I was about a week and a half later. I was sitting in the back of my
used minivan in a campus parking lot, when I decided I was going to commit
suicide. I went from ________ to full-blown planning very quickly. And I came
this close to the edge of the precipice. It's the closest I've ever come. And
the only reason I took my finger off the trigger was thanks to a few lucky
coincidences. And after the fact, that's what scared me the ________: the
element of chance. So I became very methodical about testing
different ways that I could manage my ups and downs, which has proven to be a
good investment. (Laughs) Many normal ________ might have, say, six to 10 major
depressive episodes in their lives. I have bipolar depression. It runs in my
family. I've had 50-plus at this point, and I've learned a lot. I've had a
lot of at-bats, ________ rounds in the ring with ________,
taking good notes. So I thought rather than get up and give any type of
recipe for success or highlight reel, I would share my recipe for avoiding
self-destruction, and certainly self-paralysis. And the tool I've found which has proven to
be the most reliable safety net for emotional free fall is actually the same
tool that has ________ me to make my
best business decisions. But that is secondary. And it is ... stoicism. That
sounds boring. You might think of Spock, or it might
conjure and image like this a cow standing in the ________. It's not sad.
It's not particularly happy. It's just an impassive creature taking whatever
life sends its way. You might not think of the ultimate
competitor, say, Bill Belichick, head coach of the
New England ________, who has the all-time NFL record for Super Bowl titles.
And stoicism has spread like wildfire in the top of the NFL ranks as a means
of mental toughness training in the last few years. You might not think of
the Founding Fathers
Thomas Jefferson, John Adams, George Washington to name but
three students of stoicism. George Washington ________ had a play about a Stoic this was «Cato, a Tragedy» performed for
his troops at Valley Forge to keep them motivated. 5.2 After watching the video say in what context the
following words and phrases were mentioned. ·
why would people of action
focus so much on an ancient philosophy? ·
high-stress environments; ·
around 300 BC in Athens, someone named Zeno
of Citium taught many lectures walking around a
painted porch; ·
stoicism as a comprehensive system for doing
many, many things; ·
decreases emotional reactivity, which can be
a superpower; ·
let's say you're a quarterback; ·
a CEO, and you fly off the handle at a very
valued employee because of a minor infraction, that could cost you the
employee; ·
you feel helpless and hopeless, unabated,
that could cost you your life; ·
focus on one that completely changed my life
in 2004; ·
a very close friend, young guy, my age, died
of pancreatic cancer unexpectedly; ·
she didn't give me a Dear John letter, but
she did give me this, a Dear John plaque; ·
business hours are over at five o'clock; ·
to put on my desk for personal health; ·
I was working 14-plus hour days, seven days
a week; ·
depressants to wind down and go to sleep; ·
I felt completely trapped; ·
a book on simplicity to try
to find answers. 5.3 Say whether these statements are true or false. Correct false ones. 1.
«We suffer more often in imagination than in
reality» was said by Seneca the Younger, who was a famous Stoic writer. 2.
Visualizing the worst-case scenarios, in
detail, that you fear, prevents you from taking action, so that you can take
action to overcome that paralysis. 3.
My problem was monkey mind. 4.
I needed to capture my thoughts on paper. So
I created a written exercise that I called «fear-setting», like goal-setting,
for myself. 5.
The first page is right here. «if I ...?» This is
whatever you fear, whatever is causing you anxiety, whatever you're putting
off. It could be asking someone out, ending a relationship, asking for a
promotion, quitting a job, starting a company. It could be anything. 6.
In the first column, «Define», you're
writing down all of the worst things you can imagine happening if you take
that step. 7.
When you go to the «Prevent» column, you
write down the answer to: What could I do to prevent each of these bullets
from happening, or, at the very least, decrease the likelihood even a little
bit. 8.
Then we go to «Repair». So if the worst-case
scenarios happen, what could you do to repair the damage even a little bit,
or who could you ask for help? 9.
The second page is simple: What might be the
benefits of an attempt or a partial success? You can see we're playing up the
fears and really taking a conservative look at the upside. So if you
attempted whatever you're considering, might you build confidence, develop
skills, emotionally, financially, otherwise? What might be the benefits of,
say, a base hit? Spend 10 to 15 minutes on this. |