CONTENTS

TITLE PAGE

INTRODUCTION

UNIT 1. INTRODUCTION TO QUALITY MANAGEMENT

UNIT 2. EVOLUTION

UNIT 3. CUSTOMER FOCUS

REVIEW units 1-3

UNIT 4. LEADERSHIP

UNIT 5. ENGAGEMENT OF PEOPLE

UNIT 6. PROCESS APPROACH

REVIEW units 4-6

UNIT 7. IMPROVEMENT

UNIT 8.EVIDENCE BASED DECISION MAKING

UNIT 9. RELATIONSHIP MANAGEMENT

REVIEW units 7-9

UNIT 10. QUALITY STANDARDS

UNIT 11. QUALITY MANAGEMENT SOFTWARE

UNIT 12. QUALITY CONTROL

REVIEW units 10-12

UNIT 13. QUALITY ASSURANCE

UNIT 14. SERVICE QUALITY

REVIEW units13-14

APPENDIX

CONCLUSION

REFERENCES & RESOURCES

REFERENCES & RESOURCES

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CONTENTS

TITLE PAGE

INTRODUCTION

UNIT 1.  COUNTRY AND PEOPLE

UNIT 2. GEOGRAPHY, NATURE, ENVIRONMENT

UNIT 3. HISTORY: THE FIRST COLONIES IN NORTH AMERICA

UNIT 4. HISTORY: THE EARLY USA

UNIT 5. HISTORY: THE RISE OF THE USA

UNIT 6. HISTORY: THE MODERN USA

UNIT 7. LANGUAGE

UNIT 8. POLITICS OF THE UNITED STATES

Unit 9. THE JUDICIAL SYSTEM

UNIT 10.  RELIGION

UNIT 11. EDUCATION

UNIT 12. THE MEDIA

UNIT 13. TRANSPORT

UNIT 14. ECONOMY

UNIT 15. TRADITIONS AND HOLIDAYS

UNIT 16. FOOD AND DRINKS

UNIT 17. SPORTS

UNIT 18. ENTERTAINMENT

APPENDIX

CONCLUSION

REFERENCES & RESOURCES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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