CONTENTS

TITLE PAGE

INTRODUCTION

UNIT 1. INTRODUCTION TO PUBLIC RELATIONS

UNIT 2. HISTORY

UNIT 3. CRISIS COMMUNICATION

REVIEW units 1-3

UNIT 4. TACTICS

UNIT 5. ETHICS

UNIT 6. PR SPIN

REVIEW units4-6

UNIT 7. «BLACK PR»

UNIT 8.PROPAGANDA

UNIT 9. BRAND MANAGEMENT

REVIEW units 7-9

UNIT 10. PROMOTION

UNIT 11. MEDIA MANIPULATION

UNIT 12. AUDIENCE TARGETING

REVIEW units 10-12

UNIT 13. HOW TO WIN OVER AND WOW A CROWD

UNIT 14. A PUBLIC RELATIONS SPECIALIST

REVIEW units13-14

CONCLUSION

REFERENCES & RESOURCES

REVIEW units4-6

 

1. Match the word/phrase to its definition.

1.     Angle

a)                Clients that focus on resources by businesses for businesses – PR efforts deal a lot with trade and business publications as well as analyst firms.

2.     B2B (business to business)

b)                Clients speak directly to average consumers with their products and services  PR efforts deal with print, online and broadcast consumer media.

3.     B2C (business to consumer)

c)                 A short company description most often used at the end of a press release.

4.     Boilerplate

d)                Articles or tips that are authored by a thought leader at a company (or the company itself) about a topic in which they are influential. Used as part of a robust media relations campaign and often preferred by media because it is ready made (a.k.a. easy to publish) content.

5.     Byline

e)                 A specific emphasis we chose for a story that we present to the media – ie: presenting headphones as a great travel gadget because they are portable.

6.     B-roll

f)                  Previously recorded video footage, often shown in the background, which can be used to bolster a news story about your client.

7.     Circulation

g)                An article, story, blog or segment that mentions your client. Also refers to the physical copy of that mention that can be given to clients.

8.     Coverage/Clip/Hits

h)                The total number of copies of a print publication that is available for readers, whether through subscriptions or newsstands. This is a number we share with clients as one of the factors to the relevancy of a piece of coverage they have received.

 

2.Choose the most suitable beginning for each abstract from the list below.

1.                Attendance at public events.

2.                Press releases.

3.                Newsletters.

4.                Blogging.

5.                Social media marketing.

 

In order to attract public attention and keep it engaged with a particular organisation or an individual, PR specialists take an advantage of every public event and the opportunity to speak publicly. This enables them to directly reach the public attending the event and indirectly, a much larger audience.

Information that is communicated as a part of the regular TV or/and radio programme, newspapers, magazines and other types of mainstream media achieves a much bigger impact than advertisements. This is due to the fact that most people consider such information more trustworthy and meaningful than paid adds. Press release is therefore one of the oldest and most effective PR tools.

Sending newsletters – relevant information about the organisation or/and its products/services – directly to the target audience is also a common method to create and maintain a strong relationship with the public. Newsletters are also a common marketing strategy but PR specialists use it to share news and general information that may be of interest to the target audience rather than merely promoting products/services.

To reach the online audience, PR specialists use the digital forms of press releases and newsletters but they also use a variety of other tools such as blogging and recently, microblogging. It allows them to create and maintain a relationship with the target audience as well as establish a two-way communication.

Like its name suggests, it is used primarily by the marketing industry. Social media networks, however, are also utilised by a growing number of PR specialists to establish a direct communication with the public, consumers, investors and other target groups.

 

3. Work in groups of three or four. Discuss the following questions and report the answers to your group.

1.                The Financial Times recently announced that it would not charge its advertisers by the number of reader views or clicks. What measure has it decided to use?

2.                Jon Stewart will soon retire as host of Comedy Central’s «The Daily Show». Who is his replacement?

3.                Which of the media outlets would not be considered «digitally native

4.                What’s the difference between sponsored content and native advertising?

5.                What are Periscope and Meerkat and what recent high profile sporting event offered a glimpse of their potential greatness and likely challenges?

6.                Are these the best of times or worst of times for journalists and journalism?

7.                What do Bill Simmons, Alexia Tsotsis and David Letterman have in common?

8.                In journalism, what does TLDR stand for?

9.                What’s all the hype with «content marketing Is «earned media» a dying art?

10.           When offering a journalist the opportunity to report a story on an embargoed basis, what shouldn’t you do?

11.           Is it now ethically acceptable to pay an influential blogger or someone with a large social media following to produce branded content on behalf of a client?

12.           Should Pats QB Tom Brady take team owner Bob Kraft’s lead and accept his punishment – a four-game suspension? Why? Why not?

 

4. Video.

Rachel Botsman: We’ve stopped trusting institutions and started trusting strangers

1. Fill in the missing information after watching the video.

Let’s talk about trust. We all know trust is fundamental, but when it comes to trusting people, something profound is happening. Please raise your hand if you have ever been a host or a guest on Airbnb. Wow. That’s a lot of you. Who owns Bitcoin? Still a ________ of you. OK. And please raise your hand if you’ve ever ________  Tinder to help you find a mate. This one’s really hard to count because you’re kind of going like this. These are all examples of how technology is creating new ________  that are enabling us to trust unknown people, companies and ideas. And yet at the same time, trust in institutions – ________, governments and even churches – is collapsing. So what’s happening here, and who do you trust? Let’s start in France with a platform – with a ________, I should say – with a rather funny-sounding name, BlaBlaCar. It’s a platform that matches drivers and ________  who want to share long-distance journeys together. The average ride taken is 320 kilometers. So it’s a good idea to choose your fellow travelers wisely. Social profiles and reviews help people make a ________. You can see if someone’s a smoker, you can see what kind of music they like, you can see if they’re going to bring ________  dog along for the ride. But it turns out that the key social identifier is how much you’re going to talk in the car. Bla, not a lot, bla bla, you want a nice bit of chitchat, and bla bla bla, you’re not going to stop talking the entire way from London to ________. It’s remarkable, right, that this idea works at all, because it’s counter to the lesson most of us were taught as a child: never get in a car ________  a stranger. And yet, BlaBlaCar ________  more than four million people every single month. To put that in context, that’s more passengers than the Eurostar or JetBlue airlines carry. BlaBlaCar is a beautiful illustration of how technology is enabling millions of people across the world to take a trust leap. A ________  leap happens when we take the risk to do something new or different to the way that we’ve always done it. Let’s try to ________  this together. OK. I want you to close your eyes. There is a ________  staring at me with his eyes wide open. I’m ________  this big red circle. I can see. So close your eyes. I’ll do it with you. And I want you to imagine there exists a gap between you and something unknown. That unknown can be someone you’ve just met. It can be a place you’ve never been to. It can ________  something you’ve ________  tried before. ________  got it? OK. You can open your eyes now. For you to leap from a place of certainty, to take a chance on that someone or something unknown, you need a force to pull you over the gap, and that remarkable force is ________. Trust is an elusive concept, and yet we depend on it for our lives to function. I trust my children when they say they’re going to turn the lights out at night. I ________  the pilot who flew me here to keep me safe. It’s a ________  we use a lot, without always thinking about what it really means and how it works in different contexts of our lives.

 

2. After watching the video say in what context the following words and phrases were mentioned.

·                    hundreds of definitions of trust

·                    risk assessment

·                    go right

·                   it makes trust sound rational and predictable

·                   the human essence

·                   it empowers us to connect with other people

·                   I define trust a little differently

·                   a confident relationship to the unknown

·                   this lens

·                    unique capacity

·                    to place our faith in strangers

·                   to keep moving forward

·                   trust leap

·                   put your credit card details into a website

·                   to buy a navy blue secondhand

·                   Peugeot

·                   eBay

·                    «Invisible Wizard»

 

3. Say if these statements are true or false.

1.      Technology is transforming the social glue of society.

2.      There is a common pattern that people follow, and I call it «climbing the trust stack». On the first level, you have to trust the idea. So you have to trust the idea of ride-sharing is safe and worth trying. The second level is about having confidence in the platform, that BlaBlaCar will help you if something goes wrong. And the third level is about using little bits of information to decide whether the other person is trustworthy.

3.     Trust enables change and innovation.

4.     Trust has only evolved in three significant chapters throughout the course of human history: local, institutional and what we’re now entering, distributed.

5.      In the mid-19th century, society went through a tremendous amount of change.

6.     It’s widely talked about how trust in institutions and many corporate brands has been steadily declining and continues to do so.

7.      Institutional trust isn’t working because we are fed up with the sheer audacity of dishonest elites.

10.           New technology is still the basic disruptor.

11.  «The Economist» eloquently described the blockchain as the great chain of being sure about things.

 

4. Discuss the questions.

1.                Do men and women trust differently in digital environments?

2.                Does the way we build trust face-to-face translate online?

3.                Does trust transfer?

4.                   If you trust finding a mate on Tinder, are you more likely to trust finding a ride on BlaBlaCar?