CONTENTS

TITLE PAGE

INTRODUCTION

UNIT 1. INTRODUCTION TO PUBLIC RELATIONS

UNIT 2. HISTORY

UNIT 3. CRISIS COMMUNICATION

REVIEW units 1-3

UNIT 4. TACTICS

UNIT 5. ETHICS

UNIT 6. PR SPIN

REVIEW units4-6

UNIT 7. «BLACK PR»

UNIT 8.PROPAGANDA

UNIT 9. BRAND MANAGEMENT

REVIEW units 7-9

UNIT 10. PROMOTION

UNIT 11. MEDIA MANIPULATION

UNIT 12. AUDIENCE TARGETING

REVIEW units 10-12

UNIT 13. HOW TO WIN OVER AND WOW A CROWD

UNIT 14. A PUBLIC RELATIONS SPECIALIST

REVIEW units13-14

CONCLUSION

REFERENCES & RESOURCES

REVIEW units 9-12

 

1. Match the word/phrase to its definition.

1.     Pitch

a)                A set of documents given to media, usually containing press releases, fact sheets, photos, videos and other relevant material to them about your client or their product/service.

2.     Press kit

b)                A highly targeted note that is crafted and sent to an editor to gauge their interest in your client. Can also incorporate photos and videos, and ends with a call to action.

3.     Press tour

c)                 Usually done in anticipation of the launch of a new product or service, press tours are 1-2 day events where you invite select media to interact with your client and their upcoming offerings face-to-face. This can be a great way to enrich relationships with editors you may not often see, and allow reporters an early, hands-on look at unreleased projects.

4.     Above the line

d)                Written material for printing, the text of an advertisement, a press release or an article that is being written.

5.     Copy

e)                 Advertising that is «talking at you», e.g. television, radio, posters.

6.     Below the line

f)                  Advertising that is «talking to you», e.g. direct mail, point of purchase, leaflets.

7.     Copywriting

g)                The production of text for publications, advertising, marketing materials, websites etc. Most agencies employ specialists skilled with a direct and succinct writing style.

8.     Consultancy

h)                Externally hired public relations services, either an individual consultant or a public relations consultancy.

 

2.Choose the most suitable beginning for each abstract from the list below.

1.     Attendance at public events.

2.     Press releases.

3.     Newsletters.

4.     Blogging.

5.     Social media marketing.

 

In order to attract public attention and keep it engaged with a particular organisation or an individual, PR specialists take an advantage of every public event and the opportunity to speak publicly. This enables them to directly reach the public attending the event and indirectly, a much larger audience.

Information that is communicated as a part of the regular TV or/and radio programme, newspapers, magazines and other types of mainstream media achieves a much bigger impact than advertisements. This is due to the fact that most people consider such information more trustworthy and meaningful than paid adds. Press release is therefore one of the oldest and most effective PR tools.

Sending newsletters – relevant information about the organisation or/and its products/services – directly to the target audience is also a common method to create and maintain a strong relationship with the public. Newsletters are also a common marketing strategy but PR specialists use it to share news and general information that may be of interest to the target audience rather than merely promoting products/services.

To reach the online audience, PR specialists use the digital forms of press releases and newsletters but they also use a variety of other tools such as blogging and recently, microblogging. It allows them to create and maintain a relationship with the target audience as well as establish a two-way communication.

Like its name suggests, it is used primarily by the marketing industry. Social media networks, however, are also utilised by a growing number of PR specialists to establish a direct communication with the public, consumers, investors and other target groups.

 

3. Work in groups of three or four. You are to promote a product. Discuss the following questions and report the answers to your group. When trying to figure out who to target, start by asking yourself these questions:

 

1.                Who is the ideal client? What’s their profile? (The more detailed you can get, the better. Think about demographics, values, characteristics, activities they enjoy, causes they might support, etc.)

2.                Who is the decision-maker that will decide whether to hire you or a competitor? What motivates their purchasing decisions?

3.                Who can refer business/sales your way? Who can help you connect with buyers/customers/clients?

4.                What commonalities exist among your current customer base?

5.                What type of customer does your competition attract? What can you learn from their successes?

 

Video: Jennifer Golbeck: The curly fry conundrum: Why social media «likes» say more than you might think https://www.youtube.com/watch?v=hgWie9dnssU

 


1. You are going to watch Jennifer Golbeck speaking about social media. After watching the video fill in the missing information.

If you remember that first ________ of the web, it was really a static place. You could go online, you could look at pages, and they were put up either ________ organizations who had teams to do it or by individuals who were really tech-savvy for the time. And with the rise of social media and social ________ in the early 2000s, the web was completely changed to a place where now the vast majority of content we interact with is put up by average users, either in YouTube videos or ________ posts or product reviews or social ________ ________. And it’s also become a much more interactive place, where people are interacting with others, they’re commenting, they’re sharing, they’re not just reading.

So ________ is not the only place you can do this, but it’s the biggest, and it serves to illustrate the numbers. Facebook has 1.2 billion users per month. So half the Earth’s Internet ________ is using Facebook. They are a site, along with others, that has allowed people to create an online persona with very little ________ skill, and people responded by putting huge amounts of personal data online. So the result is that we have behavioral, preference, demographic data for hundreds of millions of people, which is unprecedented in ________. And as a computer scientist, what this means is that I’ve been able to build models that can predict all sorts of hidden attributes for all ________ you that you don’t even know you’re sharing information about. As scientists, we use that to help the way people interact online, but there’s less altruistic applications, and there’s a problem in that ________ don’t really understand these techniques and how they work, and even if they did, they don’t have a lot of control over it. So what I want to talk to you about today is ________ of these things that we’re able to do, and then ________ us some ideas of how we might go forward to move some control back into the hands of users.

So this is Target, the company. I didn’t just put that logo on this poor, pregnant woman’s belly. You may ________ seen this anecdote ________ was printed in Forbes magazine where Target sent a flyer to this 15-year-old girl with advertisements and coupons for baby bottles and diapers and cribs two weeks before she told her parents that she was pregnant. Yeah, the dad was really upset. He said, «________ did Target figure out that this high school girl was pregnant before she told her parents It turns out that they have the ________ history ________ hundreds of thousands of customers and they compute what they call a pregnancy score, which is not just whether or ________ a woman’s pregnant, but what her due date is. And they compute that not by looking at the obvious things, like, she’s buying a crib or baby clothes, but things like, she bought more vitamins than she normally had, or she ________ a handbag that’s big enough to hold ________. And by themselves, those purchases don’t seem like they might reveal a lot, but it’s a pattern of behavior ________, when you take it in the context of thousands of other people, starts to actually reveal some insights. So that’s the kind of thing that we do when we’re predicting stuff about you on social media. We’re looking for little ________ of behavior that, when you detect ________ among millions of people, lets us find out all ________ of things.

 

2. After watching the video say in what context the following words and phrases were mentioned.

·                    my lab

·                   colleagues

·                   developed mechanisms

·                   quite accurately predict things like your political preference

·                   score, gender

·                   sexual orientation

·                   religion

·                   age

·                   intelligence

·                    you trust the people you know

·                    We can do all of this really well

·                    obvious information

 

3. Say whether these statements are true or false. Correct false ones.

1.                  Curly fries are delicious.

2.                  Liking Curly fries does not necessarily mean that you’re smarter than the average person.

3.                There is a sociological theory called homophily, which basically says people are friends with people like them.

4.                  If you’re smart, you tend to be friends with smart people, and if you’re young, you tend to be friends with young people.

5.                  There’s a couple paths that we want to look at if we want to give users some control over how this data is used, because it’s not always going to be used for their benefit.

6.                You own your data.

7.                You have total control over how it’s used.

The problem is that the revenue models for most social media companies rely on sharing or exploiting users’ data in some way.